Tailored 360 Degree Assessment process


360° assessments are designed to increase an individual’s awareness of their own behaviour and performance in the workplace. In a 360° Assessment , feedback is obtained from multiple sources, including managers, co-workers, direct reports, customers and other stakeholders. Although the process can be confronting, it can often be a truly life changing experience for employees that are provided the opportunity to participate.


Although we have our own standardised 360° assessment tool, a number of our clients have recently engaged us to develop a tailored assessment tool that is unique to their specific business. Tailoring unique assessment tools is core business for us and you might find that the process is a lot simpler and cost effective than you would expect.


Each time we design a tailored 360° assessment for a client, the process will be different. However the process normally involves the following five steps.

Firstly, we work with you to clarify the purpose of the initiative. This might seem like an obvious point, but each company has a different motivation for introducing 360° assessments. Being clear about what you want to achieve up-front, will guide the development of your assessment tool at each step of the process.

Secondly, we construct a unique development framework with you. This development framework underpins the design of your assessment tool but can also be applied more widely as part of your talent, performance management or development systems. Of course building this framework can be a major exercise in itself, so we have a few tricks to help make this a relatively painless process. If your organisation already has an established framework in place, then we simply work with you to adapt it where necessary.

Thirdly, we select the best combination of items. The items that you choose should always reflect the constructs that you are attempting to measure (namely those detailed in your development framework). We have an extensive item bank of proven questions which can be easily adapted to measure any dimensions that you may want included in your tool.

Fourthly, we build your report template. This is completely tailored to meet your needs. There are a range of options available and you are limited only by your imagination. Report templates are normally designed with the specific feedback process that you anticipate using. The one feature that we typically insist on including is integration of your development plan template into the report itself. There is no point in identifying meaningful development actions during the feedback process, if they cannot be seemlessly integrated into your existing development planning process!

Finally, agree on the administration process. This is a part of the process that is often neglected. In our experience, if you do not talk about the administration process in detail, often it can become unnecessarily complex and undermine the effectiveness of the initiative. We work with your staff to tailor order forms and map internal processes to make sure that you are 100% prepared for a smooth roll-out.

If you are interested in developing a 360° tool with HC or would like to receive more information about our standard 360° tool, please email us at [email protected] or call us directly on (02) 8061-3918.

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